cv666 apps Privacy Policy
Your personal information is a trust placed with us. This policy explains in detail what data we collect, why we collect it, how we keep it secure, and what rights you have.
Table of Contents
1. Introduction and Scope
cv666 apps ("we", "us", "platform") operates an online gaming and sports betting service designed for users in Bangladesh. This Privacy Policy ("Policy") explains how your information is handled when you use our website, mobile app, or any related services.
This Policy applies to all registered members, guest browsers, and anyone using any service of cv666 apps. It is also important that you read our Terms and Conditions, as both documents together govern the terms of your account use.
By using our services, you agree to the terms described in this Policy. If you disagree with any part of it, please stop using the services and contact our support team.
2. Data Collection
cv666 apps collects different types of information in different situations. The types of data collected are detailed below:
2.1 Information Provided at Registration
When creating an account, you are required to provide the following information:
- Full name and date of birth
- Mobile number and email address
- Username and password
- Payment details — relevant information for bKash, Nagad, Rocket, Upay, or a bank account
2.2 Identity Verification Information
During the account verification (KYC — Know Your Customer) process, we may collect a scan or photo of a government-issued ID or National ID card. This is required to ensure the security of financial transactions and confirm account ownership.
2.3 Automatically Collected Information
Some information is collected automatically when you use the service, such as:
- IP address and device type
- Operating system and browser version
- Session duration and list of pages visited
- Geographic location (approximate, not precise GPS)
- Gaming and betting activity history
2.4 Transaction Information
Details of every transaction completed during deposits and withdrawals — date, amount, method, and status — are stored securely in our system.
3. Use of Data
Collected information is used only for the following purposes:
- Account management: To handle registration, login, and account security.
- Payment processing: To complete deposits and withdrawals successfully.
- Customer support: To resolve your issues via 24/7 live chat and email.
- Fraud prevention: To detect unusual transactions or suspicious activity.
- Service improvement: To analyse user experience and raise service quality.
- Promotional communication: To inform you about bonuses or new offers, where you have given consent.
- Legal compliance: To comply with applicable laws and regulations.
4. Cookies and Tracking
The cv666 apps website and app use cookies and similar tracking technologies. These technologies are essential for maintaining the quality of our service and managing your session effectively.
Types of Cookies
- Essential cookies: Used to maintain login sessions and keep security protocols active. Disabling these will disrupt the core functionality of the site.
- Functional cookies: Used to remember your language preference, display settings, and other personal preferences.
- Analytics cookies: Collect anonymous data to understand which parts of the site are most used and where there is room for improvement.
Most modern browsers allow you to disable or limit cookies. However, please note that disabling essential cookies will prevent you from logging in or playing games.
6. Data Security
cv666 apps applies industry-standard technical and organisational measures to protect your information. Our key security measures include:
- All data transmissions are secured through SSL (Secure Socket Layer) encryption.
- Passwords are never stored in plain text — they are stored only through a one-way hash function.
- Payment information is protected under industry-standard encryption protocols.
- Firewalls and intrusion detection systems are active to prevent unauthorised access to servers.
- Staff access to data is restricted by role — only those who need specific information can view it.
7. Data Retention Period
Your information will be retained for as long as your account is active or as needed to operate our services. Retention periods by data type are listed below:
- Account information: Retained for a set period after account closure to meet legal requirements.
- Transaction history: Retained long-term in accordance with financial record-keeping obligations.
- Session and log data: Generally kept for a short period and deleted after security analysis.
- Marketing preferences: Takes effect as soon as you withdraw your consent.
If you wish to close your account, please contact our customer support team. Upon closure, some information may be retained for a defined period due to legal and financial obligations.
8. Your Rights
As a cv666 apps user, you have the following rights over your personal information:
- Right of access: You have the right to request information about what data we hold about you.
- Right to rectification: You can request that any inaccurate information about you be corrected.
- Right to erasure: In certain circumstances you can request that your data be deleted, though it may not be possible to delete all data due to legal obligations.
- Right to restrict processing: In some cases you can request that the use of your data be limited.
- Right to withdraw consent: If you have given consent for marketing communications, you can withdraw it at any time.
- Right to lodge a complaint: If you have any concerns about how your data is processed, you can submit a complaint to our customer support.
To exercise the above rights, contact us via live chat or email. Our Responsible Gaming guide contains further information on account limits and self-exclusion, which is also related to managing your own data.
9. Protection of Minors
All services of cv666 apps are strictly for persons aged 21 and above. No one under the age of 21 is permitted to create an account or use the services.
We do not knowingly collect any personal information from minors. Age is verified at the time of registration. If we become aware that information from a minor has been collected by mistake, we will delete that information immediately and close the associated account.
If you believe that a minor is using our services, please notify our customer support immediately.
10. Policy Changes
cv666 apps reserves the right to update this Privacy Policy from time to time. When changes are made, we will:
- Publish the revised policy on this page and update the "Last Updated" date at the top of the page.
- Notify you by registered email or SMS for significant changes.
- Continued use of the services after any change will be considered acceptance of the new policy.
For major changes, we will endeavour to give reasonable notice before they take effect. We recommend checking this page regularly.
Alongside this Policy, our FAQ section also has answers to various questions about privacy and accounts.
11. Contact
If you have any questions, concerns, or complaints about this Privacy Policy, please contact the cv666 apps support team. We provide service in both Bengali and English, 24 hours a day, 7 days a week.
- Live chat: Use the live chat option on the website or app — a response is usually received within a few minutes.
- Email: [email protected]
When contacting us by email, please clearly state your username and a description of the issue so we can assist you promptly.